Support

Motionusa is the major technical support referral center in the Midwestern United States for Parker Compumotor, Bayside, Acroloop and Daedal products. Call us at 800.463.5959 for assistance.

Accessibility: Our competitive advantage in the market is accessibility, and it's one of the main reasons our customers do business with us. We do whatever we can to be accessible for our customers and to make our suppliers' resources accessible to our customers. We take responsibility for being your single point of contact when resolving issues involving diverse technologies.

Phone Support: We offer toll free phone support at 1.800.463.5959. Motionusa has application engineers available from 7:30AM to 5:00PM EST, Monday through Friday. Please call our toll free number at 800.463.5959 to speak with someone about your issue. We transfer the toll free phone number to an application engineer's cell phone during nights, weekends and holidays. If you receive a voicemail, please leave a name and number and we will respond as quickly as possible.

E-mail: Please e-mail any question you have to sales@motionusa.com.

Internet Support: Much of the support documentation is available online. We can save you time by directing you to the exact URL location or PDF document that resolves your issue.

Breakdown Situations: Breakdowns are difficult situations for users and OEMs alike, because finding out what broke is often the biggest challenge. Often, physical wear, binding or failure of a feedback device, sensor or cable will manifest itself as a controller or drive fault. We can determine what failed based on symptoms you describe to us.

Repairs and Returns: Get the serial number of the part you want repaired or returned. We will then secure a Returned Material Authorization number (RMA number) with a "ship to" address for you. Many of our suppliers require a purchase order to accept returned material, and will offer a "not to exceed" charge. We work with our customers to eliminate the purchase order requirement until known charges exist. There are also expedite fees involved when customers require immediate turnaround on a part.

If you cannot find the serial number, then write down anything that is on the part, and, if possible, e-mail a digital picture of it to sales@motionusa.com. We work with several outstanding repair houses, and we can usually figure out how to get obsolete components repaired.
  

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